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  1. SeatGeek
  2. Other FAQs
  3. Your SeatGeek Order FAQs

Your SeatGeek Order FAQs

  • What happens if my MLB game is canceled, postponed, or rained out?
  • Can I change, cancel, or get a refund for my tickets after an order is placed?
  • Can I trust the tickets sold on SeatGeek?
  • What happens if my event was canceled or postponed?
  • Do I have to print my tickets or can I use my phone to get into the event?
  • I already received my tickets. Why do they say they are “Pending?”
  • Why do my tickets have someone else's name on them?
  • What if a ticket has an obstructed or limited view?
  • Why was my order canceled?
  • My tickets aren't working. What should I do?
  • Can I add another ticket to my order after it’s been placed?
  • Why aren't my orchestra tickets in the center of the row?
  • My tickets are closer than what I ordered. What happened?
  • I entered the wrong email or shipping address for my order. How can I change it?
  • What are the seat numbers for my tickets?
  • How do I contact SeatGeek customer service?
  • Why was I offered replacement tickets?
  • Did my order go through?
  • Why is the price that I paid different from the price on the ticket?
  • How will I get my local pickup tickets?
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