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  3. Your SeatGeek Order FAQs

Your SeatGeek Order FAQs

  • Can I change, cancel, or get a refund for my tickets after an order is placed?
  • Why were my tickets reissued?
  • How long does a SeatGeek refund take?
  • What are Refundable Tickets on SeatGeek?
  • What happens if my event is postponed or rescheduled?
  • How do I add and use tickets in Google Wallet or Apple Wallet?
  • What are Standing Room Only (SRO) or General Admission (GA) tickets?
  • How can I get accessibility assistance for buying and selling tickets?
  • What happens if my event is canceled?
  • Do I have to print my tickets?
  • Why do my tickets say “Pending” in my SeatGeek account?
  • Why do my tickets have someone else's name on them?
  • What if a ticket has an obstructed or partial view?
  • Why was my order canceled?
  • The venue can't scan my tickets. What should I do?
  • Can I add another ticket to my order after it’s been placed?
  • Why aren't my orchestra tickets in the center of the row?
  • My tickets are closer than what I ordered. What happened?
  • What should I do if I used the wrong email address on my SeatGeek order?
  • What are the seat numbers for my tickets?
  • How do I contact SeatGeek customer service?
  • Why was I offered replacement tickets?
  • Did my SeatGeek order go through?
  • Why is the price that I paid different from the price on the ticket?
  • What should I do if I lost my tickets or wristband?
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