Can I change, cancel, or get a refund for my tickets after an order is placed?

Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable to refund, cancel, or exchange tickets. The vendors that we list also have a general policy that all sales are final. If your event is canceled, you'll receive a refund for your order as per our Buyer Guarantee. If you have questions about an order affected by COVID-19 coronavirus, click here for more information. 

If you can’t use the tickets (or don’t want them anymore), it’s easy to re-list them on the SeatGeek Marketplace. Check out the videos below to see how.

Android iOS Web

1. Open the SeatGeek app.

2. Tap Tickets in the navigation bar at the bottom.

3. Select the ticket group you'd like to sell.

4. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.

5. Set your price or use our recommended price and tap List tickets. 

  • You can edit or delist your listings by tapping Edit or Delist at any time before the event begins.

Note:

The SeatGeek Marketplace can only accept electronic PDF tickets or screenshots of mobile tickets at this time. For more information about the kinds of tickets that you can sell on the SeatGeek Marketplace, click here.
What if my event was postponed or rescheduled?

SeatGeek sellers are unable to offer refunds for rescheduled events unless the event is canceled by the artist, team, or venue. For more information about canceled and postponed events, click here.

Why are all sales are final?

Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing.

What happens if my tickets don't sell?

If your tickets don’t sell, then you’re free to take them off the market and use them or send them to a friend using our Send feature! Click here to learn how to send tickets on SeatGeek.

What if I decline a mobile transfer?

Declining a mobile transfer will not cancel your order. If you decline a mobile transfer, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how. 

Was this article helpful?