My tickets aren't working. What should I do?

Once your order is confirmed, it's backed by our Buyer Guarantee so you'll receive new tickets to the event or your money back if you run into trouble getting in.

Tap or click Contact Support while viewing your order in your SeatGeek account and our team of Event Experts will be sure to help you via chat, phone, or email. You can also contact us by tapping Support in the Me tab of the SeatGeek app. 

Check out the videos below to see how: 

Android iOS

1. Open the SeatGeek app and tap Tickets.

2. Scroll to Contact Support.

3. You can call or email our team of Event Experts for help.


You can also head to Me and tap Get Help to call or email our team.

Was this article helpful?