I’m having trouble getting into my event. What should I do?

Once your order is confirmed, it's backed by our Buyer Guarantee so you'll receive new tickets to the event or your money back if you run into trouble getting in. Contact us by tapping Help while viewing your tickets in the SeatGeek app and our team of Event Experts will be sure to help you via chat, phone, or email. Check out the videos below to see how. 

Android iOS

1. Open the SeatGeek app and tap Tickets.

2. Scroll to Contact Support.

3. You can call or email our team of Event Experts for help.

Note:

You can also head to Me and tap Get Help to call or email our team.

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