How do I contact SeatGeek customer service?

Note:

We are currently seeing a high volume of outreach due to changes and cancellations caused by Covid-19. To allow us to help as many fans as possible, please do not reach out with a refund request, as they will be processed automatically for events that meet the criteria. For more details on our specific policies, click here

You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. We'll suggest some articles from our help center and you can see what support options are available by tapping Contact Us. 

We suggest contacting our team via the methods available in the SeatGeek app and website, as it's possible that the phone numbers and email addresses found on other sites might not be legitimate. Check out the videos below to see how.

How can I call SeatGeek's Customer Service?

Phone and instant chat support will be available within 7 days of your event in case any urgent last-minute issues pop up. See all available support options under Contact Support in your order details via the SeatGeek app. 

What if SeatGeek wasn't the seller of the tickets?

If you’re unsure who the seller is, check your order confirmation email which will contain the seller’s name and contact information. The transaction record on your credit card statement may also include a contact phone number. If you did not purchase your tickets from SeatGeek, please contact your original point of purchase for any order, delivery, or refund related inquiries. 

If your order was placed with Telecharge prior to 2021, please note that SeatGeek doesn't handle the payment, or ship the tickets from these orders. You can find Telecharge's contact information and policies, here!