This article outlines the key rules, responsibilities, and expectations when selling third-party (or “mobile transfer”) tickets on SeatGeek.
This is a summary, not a complete list of terms. For full details, see our Seller Terms.
Before you list tickets
You can only sell tickets that:
- Are in your possession or available to transfer
- Are valid for entry
- Can be transferred to the buyer
To learn how to list eligible tickets, visit How to sell third-party tickets.
Your responsibilities after your tickets sell
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Send tickets to the buyer: If your tickets require a third-party transfer (like Ticketmaster or AXS), you must send them using that platform
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Act quickly: Tickets should be sent as soon as possible after the sale
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Watch for updates: You are responsible for monitoring your email and SeatGeek account for sale and delivery instructions
Learn more in What happens after your tickets sell.
When do I need to send tickets?
The deadline to send tickets depends on how close the sale is to the event:
| If your tickets sold |
You need to send them by |
| 61+ hours before the event |
36 hours before the event |
| 26–60 hours before the event |
24 hours after the sale |
| Within 26 hours of the event |
2 hours before the event |
What happens if I don’t send tickets?
When you list tickets on SeatGeek, you agree to deliver them to the buyer.
- If you don’t send the tickets, SeatGeek may replace them for the buyer
- You may be charged for the cost of replacement tickets
- You will not be paid for the sale
What if the tickets don’t work or weren’t received?
If the buyer can’t use the tickets or doesn’t receive them, it will be treated the same as not sending them.
You may be responsible for replacement costs and may not receive payment.
Event changes (canceled or postponed)
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Canceled events: The sale will be reversed and the buyer refunded
-
Postponed events: You are still responsible for sending valid tickets for the new date
When do I get paid?
If there are no issues with the sale, payment is typically sent 2 business days after the event and arrives within 5–7 business days.
Can I list tickets on multiple marketplaces?
No. You should not list the same tickets on multiple platforms at the same time.
If your tickets sell somewhere else, you must remove your SeatGeek listing immediately.
Learn more: Can I list tickets on multiple marketplaces?
What if I can’t send my tickets?
If you’re unable to send tickets for any reason, contact SeatGeek Support right away.
You are still responsible for fulfilling your sale unless SeatGeek confirms otherwise.
What happens if my tickets don’t sell?
Listings are automatically removed 4 hours before the event if they haven’t sold.
Your tickets will remain in your account, and you can use them or give them away.
SeatGeek may take action if:
- You don’t send tickets on time
- You provide invalid or incorrect tickets
- Your account shows repeated issues or suspicious activity
Actions may include:
- Charging for replacement tickets
- Withholding payment
- Suspending or removing selling privileges