If you’re unable to send tickets you sold on SeatGeek, you should contact SeatGeek Support as soon as possible.
You are responsible for delivering valid tickets to the buyer once your tickets sell.
What should I do if I can’t send my tickets?
- Contact SeatGeek Support immediately
- Explain the issue and provide any relevant details
You can contact support by scrolling down and tapping Contact Support while viewing your order.
What happens to my sale?
If you’re unable to deliver the tickets, SeatGeek may step in to help the buyer get into the event.
This may include finding replacement tickets for the buyer.
Will I still get paid?
If the tickets are not delivered successfully, you will not receive payment for the sale.
Are there additional consequences?
In some cases, you may be responsible for costs associated with resolving the issue, such as replacing the tickets for the buyer.
Repeated issues may affect your ability to sell on SeatGeek.
Learn more in seller policies and responsibilities.
Can I cancel the sale instead?
No. Once your tickets are sold, the sale cannot be canceled.
This is why it’s important to only list tickets that you can deliver.
How can I avoid this in the future?
- Only list tickets that you already have or can transfer
- Send tickets as soon as possible after they sell
- Monitor your email and account for updates
Learn more about what to expect after a sale: What happens after your tickets sell?