If you’re unable to send tickets you sold on SeatGeek, you should contact SeatGeek Support as soon as possible.
You are responsible for delivering valid tickets to the buyer once your tickets sell.
What should I do if I can’t send my tickets?
- Contact SeatGeek Support immediately
- Explain the issue and provide any relevant details
You can contact support by scrolling down and tapping Contact Support while viewing your order.
What happens to my sale?
If you’re unable to deliver the tickets, SeatGeek may step in to help the buyer get into the event.
This may include finding replacement tickets for the buyer.
Will I still get paid?
If your sold tickets are not sent to the buyer successfully, you will not receive payment for the sale.
As long as you have successfully sent your tickets for the buyer to accept, and marked your sale as complete, you will be paid regardless of whether or not the buyer accepts the tickets on their end.
Are there additional consequences?
In some cases, you may be responsible for costs associated with resolving the issue, such as replacing the tickets for the buyer.
Repeated issues may affect your ability to sell on SeatGeek.
Learn more in seller policies and responsibilities.
Can I cancel the sale instead?
No. Once your tickets are sold, the sale cannot be canceled.
This is why it’s important to only list tickets that you can deliver.
How can I avoid this in the future?
- Only list tickets that you already have or can transfer
- Send tickets as soon as possible after they sell
- Monitor your email and account for updates
Learn more about what to expect after a sale: What happens after your tickets sell?