If your tickets require a transfer, you’ll need to send them to the buyer after they sell.
The steps depend on how your tickets were delivered.
Before you start
- Check your email from SeatGeek for transfer instructions
- Have your tickets ready in the original ticket provider (like Ticketmaster or AXS)
- Make sure you send the tickets before the delivery deadline
Not sure if you need to send tickets? See Do I need to send my tickets to the buyer?.
Sending mobile transfer tickets (Ticketmaster, AXS, etc.)
Most tickets that require action are sent through the original ticket provider.
- Log in to the account where your tickets are stored (e.g., Ticketmaster or AXS)
- Select the event and choose the tickets you sold
- Tap or click Transfer
- Enter the buyer’s email address exactly as provided by SeatGeek
- Complete the transfer through the provider
After sending the tickets, return to SeatGeek and follow the instructions to confirm the transfer.
Sending other ticket types
Some tickets may require a different method, such as uploading files or completing a manual transfer.
If your tickets use a different delivery method, follow the instructions provided in your sale confirmation email.
Important:
Do not contact the buyer directly. Only use their information to send the tickets through the correct transfer method.
After you send your tickets
- Confirm the transfer in SeatGeek if prompted
- Keep your transfer confirmation email as proof
You can track the status of your sale in your Listings.
Need help?