I already received my tickets. Why do they say they are “Pending?”

If you have tickets in your SeatGeek account that show as "Pending" and look like the image below, it means that you are actively transferring your tickets to someone else or to a different SeatGeek account. 

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If you are sending your tickets to someone else, they will receive an emailed or texted transfer link (depending on whether you sent the tickets to their email address or phone number, respectively), or they can accept them through their SeatGeek account by navigating to Tickets and choosing "Accept Tickets." After that, the status of the transfer will change to "Accepted" in your SeatGeek account. For more information on sending and accepting tickets, check out this article!

Note:

You do not need to send your tickets to your own phone or phone number. Mobile tickets will be displayed directly out of your SeatGeek account either using the SeatGeek mobile app or the SeatGeek mobile website on your mobile device.  

You will not be able to access or otherwise manage a ticket while it is being transferred, but you can cancel a transfer at any time up until it is accepted by the transfer recipient. To cancel your transfer, click Cancel under the ticket details on the SeatGeek desktop website 

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or, on a mobile device, just tap the three dots next to where it shows “Pending” and then tap the cancel button to cancel your transfer.

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Choosing to cancel a transfer from your account in this way will not cancel your order or invalidate your tickets.

How do I get my tickets onto my mobile phone?

Tickets purchased on SeatGeek can be accessed by any mobile device simply by logging into your SeatGeek account! That means that if you bought tickets online at your desktop computer, you can go to SeatGeek.com on your mobile device or go to the SeatGeek mobile app and log in using the same email address and password you set during checkout. If you didn't set a password, simply tap "forgot password" on the login page and follow the instructions to set a new one. 

Can I text my tickets to myself instead of logging into SeatGeek?

Mobile tickets are generated within your SeatGeek account and cannot be texted directly to services, systems, or networks outside of SeatGeek. However, SeatGeek's Send feature allows you to send a transfer link via text to any phone number not associated with your SeatGeek account. That text notification will contain a link for the recipient to accept your transferred tickets into their own SeatGeek account. 

You do not need to send your tickets to your own phone or phone number. Mobile tickets will be displayed directly out of your SeatGeek account either using the SeatGeek mobile app or the SeatGeek mobile website on your mobile device.

You will also have the option to add your tickets to your Apple Wallet or Google Pay Wallet for eligible events. If eligible, you will see these options under your mobile tickets by scrolling down to "Helpful links."

What if my mobile phone is lost, out of service, or dies at the venue?

Tickets purchased on SeatGeek can be accessed by any mobile device simply by logging into your SeatGeek account! This means that as long as someone in your party has access to a mobile device, you can use it to access your tickets. 

If you think you will not be able to access the internet or your mobile data network at your event, we highly suggest downloading the SeatGeek mobile app and pulling up your mobile barcodes before going to the venue. That way, you won't need to download anything after you arrive.