My tickets aren't working. What should I do?

First, make sure you are presenting your tickets in the correct format. For example, a venue may require you to display your ticket digitally off of a mobile device instead of as a printed ticket. 

Second, if you are displaying your tickets off of a mobile device, make sure that your brightness is all the way up so that the ticket scanning device can properly read it. 

Still having trouble? Don't worry! Once your order is confirmed, it's backed by our Buyer Guarantee. If your tickets aren't working when you get to an event, contact our team and we can provide you with a full refund for your order or comparable replacement tickets to the event. 

Tap or click Contact Support under Helpful links while viewing your order in your SeatGeek account. Our team of Event Experts will be sure to help you via chat, phone, or email. You can also contact us by tapping Support in the Me tab of the SeatGeek app. 

Check out the videos below to see how: 

Android iOS

1. Open the SeatGeek app and tap Tickets.

2. Scroll to Contact Support.

3. You can call or email our team of Event Experts for help.


You can also head to Me and tap Get Help to call or email our team.

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