What is two-factor authentication?

Two-factor authentication, or 2FA, is an extra layer of protection you can enable to keep your SeatGeek account more secure.

Once you enable 2FA, you'll need your phone with you in order to log into your account. After you enter your password, you'll be prompted for a verification code, which is obtained via SMS or an authentication app. Once you enter that code, you'll be logged in — and anyone trying to fraudulently access your account will be kept out!

Why should I enable two-factor authentication on my account?

The tickets you have in your SeatGeek account are valuable, and we want to help you keep them as safe as possible.

Two-factor authentication (2FA) is significantly more secure than just a password. A password can be shared, or stolen. With 2FA enabled, you have multiple layers of security: something you know (your password), plus something you have (your one-time password (OTP), which is sent to you via SMS or authentication app when you try to sign in).

How do I enable two-factor authentication on my account?

You can enable 2FA on your SeatGeek account from the desktop website, in the Security tab of your account settings.

Once you enable 2FA, it will prompt you for a 2FA verification code when logging in from anywhere: desktop, mobile web, the SeatGeek iPhone app, and the SeatGeek Android app.

However, you currently can only update your security settings on the desktop site.

Which method should I use? 2FA via SMS or an authentication app?

You have two options when it comes to 2FA: SMS or an authentication app. If you choose SMS, your 2FA verification code will be sent to your phone via SMS when you attempt to sign into SeatGeek.

If you choose to use an authentication app, you will need to download an authentication app that supports time-based one-time passwords (TOTP), such as Google Authenticator or Authy.

An app will allow you to scan a QR code to set up 2FA, and then will show a new verification code whenever you open the app.

What happens if I lose my phone? How do I access my account?

If you lose access to your phone and can't retrieve your 2FA verification code, you can use your backup code to emergency disable 2FA.

You will be prompted to download your backup code when you enable 2FA - it is very important to download and keep this code in a safe place.

We suggest that you print your backup code out and keep it in a secure location so you never lose access to your account. If you do ever find yourself locked out of your account, please contact us by scrolling down and tapping Support in the Me tab of the SeatGeek app. Click here to see how.

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