VIP packages combine an event ticket with additional benefits or experiences. What’s included in a VIP package varies by event and package or package tier, so always review the specific package details on the event page before purchasing.
VIP package benefits can include things like early entry, exclusive merchandise, access to a VIP area, parking, or other event-specific experiences. A VIP label does not mean that every VIP package includes the same benefits.
All VIP package sales are final. VIP packages cannot be changed, upgraded, added to, or transferred after purchase.
How do I find VIP package details before I buy?
Not all events offer VIP packages, but when VIP packages are available, they’ll be identified on the event page with a VIP listings filter:
- Search for and select your event on SeatGeek
- Select the VIP filter for listings
- If there is no VIP filter available, that means the event does not offer VIP package options
- Select the package or listing you’re interested in
- Review the description carefully to see exactly what is included.
The description shown for each specific package is the best source for its included benefits. Package details will tell you if the package includes parking, merchandise, early entry, meet-and-greets, lounge access, or other perks are included. If there is no mention of a perk or experience in the VIP package description, it will likely not be available within that package.
Some VIP packages may also include seating within a particular area rather than one specific seat location. In those cases, the package description should include the available seating information.
How do I find my VIP package information after purchasing?
After purchasing a VIP package, start with your SeatGeek order information and confirmation email.
You should also continue checking the email address associated with your SeatGeek account as the event approaches. Depending on the package, additional instructions about benefits, merchandise, check-in, or event-day experiences may be sent separately by the event organizer, VIP provider, or seller.
Some package benefits may be delivered differently from the event ticket itself. For example, merchandise could be shipped separately, while an experience or early-entry benefit may require event-day check-in.
VIP Package FAQs
Can I transfer, change, or upgrade a VIP package?
No. VIP packages are:
- All sales final
- Non-transferable
- Not eligible to be changed or upgraded after purchase
- Not eligible to have additional VIP benefits added after purchase
If another VIP tier or benefit becomes available later, it cannot be added to an existing VIP package. Sending your ticket to another person does not change these rules for the VIP package or its benefits.
Can SeatGeek help with my VIP package?
It depends on what you need help with.
SeatGeek can assist with ticket delivery and general order questions, while the tour organizer, production company, or VIP-experience provider typically manages additional perks and offerings.
SeatGeek can help answer questions about:
- Locating your order
- General ticket delivery or access questions
- Identifying where additional VIP instructions may be coming from
- Troubleshooting ticket delivery
SeatGeek cannot help answer questions about:
- Shipping time, addresses, or delivery
- Special venue entrances
- Merchandise questions
- Accommodations (such as flights and hotels)
If additional action from a seller, event organizer, venue, or VIP fulfillment provider is needed, SeatGeek can help determine the appropriate next step when possible.