SeatGeek’s dedicated Security and Risk teams work to help keep our platform safe and secure.
Online scams and fraudulent activity have become more common and more sophisticated in recent years. To help protect yourself, we recommend reviewing the guidance below before interacting with anyone claiming to represent SeatGeek.
Important:
SeatGeek will never:
- Send emails from a domain other than @seatgeek.com
- Request payment through wire transfers
- Require gift cards or money orders to purchase, transfer, or refund tickets
Trying to contact SeatGeek?
SeatGeek support is available through our official Help Center and Frequently Asked Questions.
The only official way to contact SeatGeek Support is through the SeatGeek app or SeatGeek.com.
Phone numbers, email addresses, or social media accounts found on third-party websites may not be legitimate and could be risky.
How to verify a SeatGeek email
Official SeatGeek emails will always come from an email address ending in @seatgeek.com.
Be cautious of lookalike domains attempting to impersonate SeatGeek, including misspellings or alternative domain endings such as:
- SeetGeek
- SeatGeak
- SeatGeek.net
- SeatGeek.org
- SeatGeek.io
Emails or links using domains other than seatgeek.com are not affiliated with SeatGeek.
Do not click links, download attachments, or respond to messages claiming to be from SeatGeek if the sender address is not from the official SeatGeek.com domain.
Official SeatGeek social media accounts
Official SeatGeek social media accounts are verified. Look for the verified badge when interacting with SeatGeek on social platforms.
We recommend accessing SeatGeek social media accounts through direct links on SeatGeek.com to help avoid spoofed or impersonation accounts.
Please note:
SeatGeek will never request passwords, login credentials, financial information, verification codes, or other sensitive personal information through social media.
Official support requests should be submitted through the channels listed here.
Official SeatGeek social accounts:
Common scams to watch out for
Fake job offers
Official SeatGeek job openings are listed at SeatGeek.com/jobs.
Some third-party job sites repost or scrape listings from SeatGeek, but we recommend applying directly through our official careers page whenever possible.
Be cautious of anyone claiming to represent SeatGeek using non-Seatgeek email domains or unofficial messaging apps.
Legitimate SeatGeek hiring processes typically include interviews, phone conversations, video meetings, and skill assessments before any formal offer is made.
SeatGeek will never:
- Send job offers from non-@seatgeek.com email addresses
- Ask candidates to purchase equipment or software with personal funds
- Mail checks for equipment purchases during onboarding
- Conduct recruiting through Telegram, Signal, WhatsApp, or similar third-party messaging apps
Partnership or influencer scams
Partnership outreach, promotions, influencer opportunities, and SeatGeek Surprises communications will only come from:
- An official @seatgeek.com email address
- A verified SeatGeek social media account
- An authorized SeatGeek marketing partner
Be cautious of suspicious attachments, unofficial contracts, requests for payment, or outreach from unverified accounts claiming to represent SeatGeek.
If you are unsure whether a partnership offer is legitimate, contact: influencer@seatgeek.com
Fraudulent customer support
Scammers sometimes create fake support phone numbers, email addresses, websites, or social media accounts pretending to represent SeatGeek Support.
These scams may attempt to:
- Steal account credentials
- Gain access to tickets
- Request payments for fake support services
- Collect personal or financial information
Only use the support methods listed on SeatGeek.com or in the official SeatGeek app.
Learn how to contact official SeatGeek Support here .
Fake tickets outside of SeatGeek
Orders placed on SeatGeek are backed by the SeatGeek Buyer Guarantee. However, SeatGeek cannot protect ticket purchases made outside of the SeatGeek platform.
Scammers may attempt to:
- Create fake physical tickets using the SeatGeek logo
- Send spoofed transfer emails from lookalike domains
- Sell screenshots or invalid ticket barcodes
There is no reliable way to verify the validity of a physical or electronic ticket simply by looking at it.
For this reason, we recommend purchasing tickets only through trusted platforms such as SeatGeek.
You can learn more about mobile ticket transfers here.