How are my mobile transfer tickets delivered?

Some venues prefer to use paperless tickets for entry because it’s a more secure delivery method than traditional PDF print-at-home tickets. These tickets are referred to as mobile transfers

As it gets closer to the event, you'll receive an email from a third-party (usually from Ticketmaster or the team itself) prompting you to accept your ticket transfer. The example below uses Yankees tickets, but the process is very similar for any mobile transfer.

1. Check your inbox and check for an email with the subject line Your Ticket Transfer Offer

  • You can also search for the phrases sent you tickets, forwarded you or for an email from customer_support@email.ticketmaster.com 

2. Click the link in the email and create an account with the same email address used to place your order.

3. Tap Accept Offer and head to Tickets.

Note:

Mobile transfer tickets will be delivered outside of SeatGeek within the venue or team’s preferred ticketing platform within 48 hours of the event. Since mobile transfer tickets can't leave the platform on which they were created, you’ll be required to set up an account with a third party to have access to them.

I haven’t received my mobile transfer tickets yet.

Depending on the venue, some tickets are not available until closer to the event. This is what is referred to as a delayed-release. This practice is implemented to help protect people's tickets from potential fraud.

However, your tickets will be on their way shortly! Keep an eye out for an email from either Ticketmaster or from the team prompting you to accept the tickets.

I can’t find the email with my mobile transfer tickets.

We have a couple of tips for you! The invite to claim your mobile transfer tickets will be sent to the email address used when placing your SeatGeek order. Once you locate the email with your ticket transfer, follow the simple prompts within the email to access the tickets.

Still can’t find the email? Sometimes, the tickets will come directly from the seller so rather than searching your inbox for SeatGeek, try searching the home teams name (Example: For Red Sox vs Yankees, search for Yankees). If that doesn’t pull up an e-mail try searching for the word transfer.

If you still cannot locate the transfer e-mail after completing these steps, please contact us so that we can assist.

I’ve accepted my mobile transfer tickets but I can’t see them.
Sometimes the tickets or QR codes are not viewable until the day of the event. This is a policy enforced by venues to keep your tickets safe. Rest assured as long as you’ve accepted those tickets, they are yours and barcodes will appear either via Ticketmaster or the team’s app in time for the game.
Can I change the format of mobile transfer tickets?
The venue determines the format of the tickets. This means SeatGeek cannot change the delivery format. This will be the method of entry for the majority of attendees to your event.
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