How to Spot Scams - FAQ

Our dedicated Security and Risk teams work tirelessly to keep our platform safe and secure.

In recent years, internet fraud and scams have become more common and sophisticated, making them harder to spot and avoid. To help you stay safe and protect yourself against scams, we’re sharing the following tips: 

SeatGeek will NEVER:

  • Send emails from a domain other than @seatgeek.com; 
  • Request payment be made via a wire transfer; or 
  • Require the purchase of gift cards or a money order to purchase, transfer, or receive a refund for a ticket.

Trying to reach us?

SeatGeek can offer support via our Help Center or our Frequently Asked Questions section.

The only official way of contacting our team is via the SeatGeek app or website. It's possible that the phone numbers and email addresses found on other websites might not be legitimate. 

Is this email legit?

All outbound communications from SeatGeek will originate from a @seatgeek.com email address. 

Watch out for look-a-like domains (e.g. SeetGeek or SeatGeak) and domains utilizing other top-level domains (SeatGeek.org, SeatGeek.net, SeatGeek.io, etc.) attempting to impersonate us. Any emails or links employing different domain names are not associated with SeatGeek. Please do not engage with any emails, click on links, or open any attachments claiming to be from SeatGeek that do not originate from the official SeatGeek.com domain.

We’re verified!

Want to follow us on social media? All official SeatGeek social media accounts are verified. Look out for the blue check mark next to our name to confirm you’re dealing with a verified account. We recommend using the direct links below, or those listed at the bottom of our official SeatGeek.com homepage, to avoid interacting with a spoofed social media account. 

Please note, SeatGeek will never ask for personal information, login credentials, financial details, or any other sensitive information over social media channels. Support requests should generally be directed to our official support channels listed here. Links to our official social media accounts can also be found below:

Example Scams to Watch Out For

Fake Job Offers

SeatGeek is always looking for great talent to join our growing team! Our job listings are officially hosted on our website at SeatGeek.com/jobs. Please be wary of job offers posing as SeatGeek that come from external sources. Many external job hosting services scrape our website and share our job listings, but we recommend submitting applications directly through our SeatGeek Jobs page to safeguard against potential scams.

Watch out for job offers allegedly from SeatGeek that do not utilize our official SeatGeek.com domain. Scammers are known to target job seekers with fake employment opportunities, attempting to collect personal information or scam their targets out of money. Legitimate job offers from SeatGeek will always include the candidate’s name and address, note a specific start date and will only be sent after the candidate has completed the full interview process, typically including a mix of phone conversations, video interviews, and various forms of skill challenges. 

SeatGeek will NEVER:

  • Send an offer letter from an email address other than @seatgeek.com; 
  • Request you purchase job material, equipment, software subscriptions, etc. out of your own pocket during the onboarding process;
  • Mail you a check for the purchase of job materials; or
  • Communicate regarding a job opportunity over Telegram, Signal, WhatsApp, or other third-party messaging apps.

Partnership Scams

Here at SeatGeek, we love to collaborate with those who love live events! Any outreach around partnership opportunities, SeatGeek Surprises, promotions or influencer contracts will always come from a member of the SeatGeek team using an @seatgeek.com email address, from one of our verified SeatGeek Social media accounts or via one of our marketing partners. You can also find all of our verified social media accounts linked in the "We're Verified!" section above. Watch out for fraudulent emails, attachments, social media posts or any other outreach posing as SeatGeek that does not come from a legitimate SeatGeek source. You can review the ways to spot a legitimate SeatGeek email in the "Is this email legit?" section above, or reach out to us at influencer@seatgeek.com if you have any questions or concerns about the legitimacy of a partnership offer.

Fraudulent Customer Support

Have a question about your order and need to reach our Customer Support team? Make sure you reach out using the methods outlined here. Scammers are actively promoting fake Customer Support phone numbers, email addresses and social media profiles to trick individuals into sharing personal information, stealing credentials or tickets or demanding payment for support services. It's essential to seek customer support exclusively through the channels officially provided on SeatGeek.com or the official SeatGeek app. Avoid trusting any phone numbers, email addresses or social media profiles claiming to offer support if they're not directly listed on SeatGeek.com.

Fake Tickets Outside of SeatGeek

Qualified orders placed on SeatGeek are backed by our Buyer Guarantee, but SeatGeek can’t protect ticket sales outside of our platform. Watch out for counterfeit tickets advertised on third-party platforms such as Facebook Marketplace, eBay or Craigslist. Instances have been observed where scammers exploit our brand by printing fraudulent physical tickets with the SeatGeek logo, or sending spoofed mobile ticket transfer emails from a lookalike SeatGeek domain to deceive buyers into believing their tickets are legitimate. While you can review ways to spot a legitimate SeatGeek email in the "Is this email legit?" section above, there is no way to tell if a physical ticket is legitimate just by looking at it. Because of this, we recommend only purchasing tickets through a trusted source, such as SeatGeek. You can find more information on the mobile ticket transfer process here.