A payout method is where you’ll receive payment for tickets you have sold on SeatGeek - like team credit (for select partner teams) and bank accounts.
SeatGeek releases payouts for sold tickets 72 hours after the event ends. The funds are then processed by payment processors and your bank for up to 7 additional business days before being available in your account.
We currently support payouts to residents within the United States (excluding US territories) with United States bank accounts and Canadian residents with Canadian bank accounts. The bank account used as a payout method must be owned by the SeatGeek account owner. Accounts must also accept payout in the currency of the bank's nation (e.g. Canadian Banks must accept payouts in CAD and U.S. bank accounts must accept payouts in USD).
In some cases, select United States and Canadian bank accounts may not be supported.
- Log in and visit seatgeek.com/account. You can also add a payout method when you list tickets for sale for the first time.
- Select “Payments & shipping”
- Then, select the “Payout” tab
- Select “Add payout method”
- Finally, complete the prompts with your bank information to finish adding your payout method.
How many payout methods can I add?
You can currently only add one payout method to your account. You can edit your payout method by visiting the
Account Settings page and navigating to the
Payment & Shipping tab.
Can I change my payout method?
You can; however, it's important to remember that the active payout method at the time a payout is released is where the money will go.
If you need to update your bank account information:
- Go to your Account page
- Select Payment & Shipping and then select the tab for Payout
- Click Bank Account
- When the pop-up window appears, enter your new routing number and account number. You will see any existing account information in each field, but you can simply overwrite the existing info
- Click Continue
- Review the details to make sure everything looks correct
- In the final window, select Save Payout Method
- That's it! Your payout method has been updated
How long will it take to get paid after selling tickets?
It may take up to 10 business days after the event for your payout to become available in your bank account.
SeatGeek releases payment for sold tickets 72 hours after the event ends–this is to allow for any reports of issues with the tickets or event itself. Those funds are then processed by payment processors and your bank for up to 7 additional business days before being added to your account.
Why was I paid a different amount than I expected?
It is possible for payouts that happen at similar times to get grouped together, so you may notice this if you make multiple sales for events that happen on similar dates. Additionally, if you sold tickets in one currency and received it in another (CAD to USD), the disparity may be due to the exchange rates between USD and CAD.
I think I put the wrong bank information in. What should I do?
If your payout has not been initiated, just go to your Payment & Shipping page to correct your payout method with the steps above (see "Can I change my payout method?").
Your payout will be automatically reprocessed within 24 hours once you've edited your payout method, but please still allow for the full processing time of 10 business days to receive your funds.
If your payout has initiated and you believe the bank account is incorrect, please contact us for further assistance.
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