NFL Tickets: Frequently Asked Questions

Do you have season tickets for one of the NFL teams below? If so, you can follow the links below for more team-specific FAQs!

What does this symbol mean?

The "Authenticated NFL Ticket" symbol means the listing is for verified tickets straight from the team! Verified tickets are sent directly from the team's box office to your SeatGeek app. This also means that if you have any issue accessing your tickets on game day (i.e. lost your phone, have trouble connecting to wifi...etc), the box office can help you out!

Can I change the format of my NFL ticket to physical or PDF tickets?

NFL teams have moved to mobile-only ticketing which means that your phone is your ticket! Mobile tickets are the most secure way to get you into the game, and we’re here to help make sure you can access them. If you have purchased Authenticated NFL Tickets, the box office can also help you on game day. SeatGeek is not able to change the format of your tickets from mobile to physical or PDF tickets. This article will tell you all you need to know about NFL ticket delivery.

My tickets aren’t showing up.

Do you have season tickets for one of the NFL teams below?

Arizona Cardinals

Baltimore Ravens

Dallas Cowboys

New Orleans Saints

Tennessee Titans

Washington Commanders

If so, you will need to link your team and SeatGeek accounts and access your tickets. Click here to see how. If you're still having trouble, it's possible you have two SeatGeek accounts. Please check to ensure you’re logged into SeatGeek using the correct email address here.

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For all other NFL purchases, if your tickets aren’t showing up, it’s most likely because the seller hasn’t fulfilled your order quite yet. If you purchased tickets well before the season begins, it may take some time for tickets to be ready. Check back closer to the start of the season, and if you still have trouble finding them, or if you have purchased your tickets during the season and don't see them, contact us!

I’d like to change or cancel my NFL Ticket Order.

Since SeatGeek is a marketplace that lets fans of live events buy and sell tickets, we're unable to refund, cancel, or exchange tickets. The vendors that we list also have a general policy that all sales are final. If your event is canceled and not rescheduled, SeatGeek will provide you with a full refund of the purchase price or issue you a credit for use on a future purchase.

Can I pick up my tickets at the Box Office?

We highly recommend using your mobile SeatGeek NFL tickets to get into your game; they will be more convenient and help you avoid lines at the Box Office. However, if for some reason you can’t get to your mobile NFL tickets on game day, the Box Office has your back! Make sure you provide the Box Office agent with your full name and photo ID and they should be able to get you through the gates. If you have any trouble, contact us.

How can I sell my NFL Tickets on SeatGeek?

For information on selling NFL tickets on SeatGeek, you can check out our article here!

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