Most errors when accepting a mobile transfer happen because of login issues, device settings, or account mismatches with the third-party ticket provider. In many cases, the issue can be resolved by logging into the third-party ticket account first using the same email address used for your SeatGeek order.
We know it can be frustrating to run into an error when you're trying to access your tickets. The tips below address the most common issues fans experience when accepting mobile transfers from third-party ticket providers such as AXS, Ticketmaster, or venue ticketing systems.
Key tip
To reduce the chance of errors, log into the third-party ticketing account on the same device before accepting your transfer. Make sure you log in using the same email address used for your SeatGeek order.
Trouble logging into the third-party ticket account
Some errors occur when you're not logged in to the ticketing platform before opening the transfer link. These errors may appear as messages such as "forbidden," "blocked," "unauthorized," or "prohibited."
Try these steps:
- Log in first: Sign in to the third-party ticketing site or app before accepting the transfer link. Use the same email address associated with your SeatGeek order.
- Check for multiple logins: Being signed into multiple sessions can sometimes trigger security protections.
- Log out of the ticketing platform on all devices
- Clear your browser history
- Clear the third-party app's cache in your phone settings
- Enable cookies and graphics: Some ticketing platforms require cookies and normal page graphics to function properly. Re-enable these settings if they are disabled.
- If the issue continues:
- Uninstall and reinstall the third-party ticket app
- Try logging in through the mobile website instead of the app
Error: “Tickets have already been accepted”
Mobile transfer links only work one time. Once the tickets are accepted, the transfer link will no longer work and may display an error.
What to do:
- Check the third-party ticket account: After accepting the transfer, your tickets will appear directly in the ticket provider’s account or app.
- Check other email accounts: If you have multiple email addresses, the tickets may have been accepted into a different account.
Example
If you have accounts with both a @gmail.com and @aol.com address, try signing into both to see where the tickets were accepted.
Error when adding tickets to Apple Wallet or Google Wallet
Mobile wallets like Apple Wallet or Google Wallet can make tickets easier to access at the venue, but errors may occur if the wallet account is linked to a different email than your ticket account.
Check the following:
- Wallet account matches the ticket account. Your Apple ID or Google account should match the email used for the third-party ticket account.
- Apple Wallet users: If your Apple ID uses a different email than your ticket account, create an Apple ID with the ticket account email before adding the tickets to Wallet.
- Google Wallet users: If the Gmail account connected to your wallet is different from your ticket account, either:
- Switch to the Gmail account that matches your ticket account
- Transfer the tickets to the account already linked to Google Wallet
- Remember: You can always display tickets directly in the third-party ticket app without adding them to your mobile wallet.
If you are concerned about connectivity at the venue, open your ticket barcode in the third-party ticket app before arriving so it loads on your phone.
Other errors when accepting mobile transfers
Some errors may be caused by device settings or network configurations.
Check the following:
- App version: Make sure the ticketing app is fully updated.
- Device software: Install the latest operating system update for your phone.
- VPNs or privacy tools: Disable VPNs, proxies, or Apple Private Relay when accessing tickets. These tools can prevent ticketing platforms from verifying your location.
Example
Some ticket providers only operate within certain countries. If a VPN hides your real location, the ticket platform may block access.
Still having trouble?
If you've tried the steps above and still can't access your tickets, please contact SeatGeek support and we will help you resolve the issue.