When at Austin FC games, you can place mobile orders for food, drinks, and merchandise via the SeatGeek app or the SeatGeek mobile website. This feature is a great way to conveniently place orders from as soon as the gates open, and throughout your event, without having to wait in line and miss any of the action.
Do I need to download/update the SeatGeek app?
You can place your mobile order via the SeatGeek app. We highly encourage you to download the SeatGeek app to make your experience as simple and seamless as possible.
Why should I allow notifications?
We need to let you know when your order is ready! SeatGeek will send a notification to you before the event to let you know if mobile ordering will be available, and to remind you to place your order before the event. Secondly, SeatGeek will send you notifications as your order is being prepared and when your order is ready for pick up.
Who is VenueNext and why are they listed on my credit card/bank statement?
VenueNext is the company that processes your mobile orders. Although you’re ordering through SeatGeek, the transaction will go through them and VenueNext will appear on your card’s statement.
How do I place a mobile order/pay for a mobile order?
You can use the credit or debit card information saved in your SeatGeek account settings to place a mobile order. If you are an Austin FC Season Ticket Holder, you may have some Austin FC cash to use that will expire at the end of the game - so make sure you use it before then! You can view your Austin FC Cash balance by clicking on the “Wallet” button in the lower righthand corner of your Tickets view in the SeatGeek app. Once your mobile order is placed, you’ll find a pass listed just below your ticket. Tap on the pass for specific instructions on how and when to redeem your mobile order.
How do I modify or cancel a mobile order?
You will need to speak directly with the venue’s staff about any issues with your order, or if you need to make changes to it. SeatGeek is unable to edit or cancel the order once it’s been placed, but the Q2 Stadium staff can edit or refund your order according to their policies.
How will I know when my order is ready for pick-up or delivery?
You’ll receive a push notification from the SeatGeek app letting you know your order is ready for pickup. You will then be able to walk up to the stand from which you placed your order (section numbers will be indicated with the stand you select in the app) and pick it up!
Who do I contact if I have any issues with my mobile order?
You can ask the venue staff for help with your mobile order. This includes the venue employees at the concession stand.
How do I get a refund for a mobile order?
All refund requests should be directed toward the venue staff at your event. You can contact SeatGeek if you’d like, but since the merchant of record is VenueNext, SeatGeek Event Experts will likely direct you back to them to help resolve your situation. You can reach Q2 Stadium staff by email at GuestServices@AustinFC.com. Venue employees will have direct access to your order