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As you may be aware, there have been a number of recent announcements from various NFL teams regarding reduced-capacity games for the NFL preseason and upcoming season. While some teams have made their new plans public and announced that existing orders will be cancelled, some are still in the process of determining which path they will take in order to keep every game safe.
Rest assured, if your ticket order is cancelled due to a change in capacity, we will contact you via email with details about your options for a refund. Keeping our customers informed is our top priority, but because so many games are likely to be affected, it may be just a moment before you are personally contacted about your order. Our team is approaching each cancellation individually, so if your order is affected we will be in touch as soon as possible. There is no need to reach out to our team, in this case.
These decisions are being made with fan safety in mind, and we sincerely appreciate your patience as the situation evolves.
What to know before you go:
- Double-check with the venue you’re visiting for specific attendance requirements. Venues may have varying requirements depending on the state they are located in or the type of venue. We encourage you to contact them before going to make sure you’re prepared!
- Bring your smartphone. Many venues will be going mobile-only to reduce contact this season, so you’ll want to have your phone so you can display your tickets.
- Don’t forget your mask! All fans attending NFL games this season are required to wear face coverings.
Will I get priority to re-purchase if I previously had tickets to this game?Because games being moved to reduced-capacity are essentially starting from scratch under new guidelines, we cannot offer priority to folks who had tickets previously. We encourage you to keep an eye on your favorite team for news about when they’ll put tickets back on sale. Plus--if you originally bought your tickets on SeatGeek, you can use your SeatGeek credit from the refunded tickets towards your new purchase!
How will seating work under reduced capacity?While the specifics may vary from venue to venue, seating will be arranged in spaced-out clusters, or “pods” of seats. This way, you and the friends or family in your seat group come into minimal contact with other fans attending the game. All the tickets for a given seat pod must be shared by people who have chosen to attend the event together.
Can I re-sell tickets for reduced-capacity games?Yes! If you want to list your tickets for re-sale, you must list all the tickets in your seat pod together as a group. We can’t allow partial seat group listings, because we don’t want strangers to end up sitting in close contact with each other at the event. If you’d like, you can also send some of the tickets in your group as a paid transfer to a friend or family member.
Can I transfer tickets for reduced-capacity games?Yes! If you want to list your tickets for re-sale, you must list all the tickets in your seat pod together as a group. We can’t allow partial seat group listings, because we don’t want strangers to end up sitting in close contact with each other at the event. If you’d like, you can also send some of the tickets in your group as a paid transfer to a friend or family member.
Will I have to share a ticket group with an unknown party?No. In the event that you do show up to your seats to find another party sharing with you, we recommend contacting venue staff for assistance.