Regarding COVID-19 related event cancelations: as events become eligible for refunds, we'll provide updates via email with details about your options. To allow us to help as many fans as possible, please wait for that update before reaching out with refund requests. For more details on our specific policies, please read below.
At SeatGeek we care deeply about live events, and the fans that make them so special. Given the ongoing outbreak of COVID-19 (Coronavirus), we want to provide as much clarity as possible on how this impacts your tickets.
If your event is canceled and not rescheduled, SeatGeek will either provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase, to be determined by SeatGeek in its sole discretion. For eligible orders, we'll send an email with all applicable details.
There is no need to proactively reach out to our customer experience team in this case; our team will reach out to you as soon as we can.
If an event is postponed, your tickets will most likely be valid for the new date, although this will depend on the venue’s policy. Similar to a cancellation, there is no need to take any proactive action on your end. Once we have confirmed the changes with the event organizer, we will contact you via email with an update.
We are continuing to follow the guidance of the primary ticketing provider as to whether an event has been canceled or postponed.
As lovers of live events, we hope that the vast majority of events go on as planned or on their rescheduled date, in which case your tickets are valid and we hope you enjoy the event. If for any reason you are no longer able to attend the event, you usually have the option to re-list your tickets on the SeatGeek Marketplace once the event is rescheduled so that another fan can attend. Click here for more information on how.
If you do want to know more, check out some frequently asked questions below, and please don’t hesitate to contact our customer experience team.
We wish all of our customers the best of health, and look forward to seeing you at a live event again soon.
What are my other options if I don’t go to an event due to the coronavirus?
Your best bet would be to re-list your tickets on the SeatGeek Marketplace once the event is rescheduled. Click here for more information on how.
How will I receive the promo credit?
If you choose a promo credit instead of a refund, it will be applied to your SeatGeek account within 24 hours. Click here for information about filtering for promo-eligible listings.
When does the promo code expire?
Your promo code will be valid up to 12 months after being issued.
The SeatGeek credit I received for a canceled event from the Coronavirus pandemic expired or is expiring soon. Can I have an extension on my promo code?
If you would like an extension of your promo code, you may email us at email@example.com and our customer experience team will gladly consider your request.
Will SeatGeek reimburse my travel expenses?
SeatGeek will not reimburse your travel expenses. However, we suggest contacting your airline, rental car company, and hotel as they are helping customers as the situation develops.
How will I know about cancelations or postponed events?
As much as we wish we could control when events are canceled or postponed, these decisions are made by the venue or artist. We suggest checking the website or social media channels of the artist or venue, and we'll email you if an event has been postponed or canceled
What's the difference between a canceled or postponed/rescheduled event?
When an event is officially rescheduled or postponed, this means that it is taking place on a new date.
When an event is officially canceled, it does not happen and there is no rescheduled date.
If your event is officially canceled, we’ll send you an email with your refund options. If it’s postponed or rescheduled, we’ll notify you as soon as we have updates regarding the new date.
What if I sold tickets to an event that was canceled due to the coronavirus?
Your sale will be canceled and you will not receive a payout.
What if I sold tickets to an event that was postponed due to the coronavirus?
You can sit tight! If the event is postponed then the buyer can resell the tickets or go to the event.