Updates about COVID-19 Coronavirus

Note:

We are currently seeing a high volume of event cancelations. As events become eligible for refunds, we'll provide updates via email with details about your options. To allow us to help as many fans as possible, please wait for that update before reaching out with refund requests. For more details on our specific policies, please read below.

At SeatGeek we care deeply about live events, and the fans that make them so special. Given the ongoing outbreak of COVID-19 (Coronavirus), we want to provide as much clarity as possible on how this impacts your tickets. 

If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. For eligible orders, we'll send an email with all applicable details.

There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

If an event is postponed, your tickets will most likely be valid for the new date, although this will depend on the venue’s policy. Similar to a cancellation, there is no need to take any proactive action on your end, once we have confirmed the changes with the event organizer we will contact you via email with an update.

We are continuing to follow the guidance of the primary ticketing provider as to whether an event has been canceled or postponed.

As lovers of live events, we hope that the vast majority of events go on as planned or on their rescheduled date, in which case your tickets are valid and we hope you enjoy the event. If for any reason you are no longer able to attend the event, you always have the option to re-list them on SeatGeek Marketplace once the event is rescheduled so that another fan can attend. Click here for more information on how.

While there is no need to take proactive action on your end in any of the above scenarios, you can click here for a list of major events that have been affected by the coronavirus. If you do have questions check out some frequently asked questions below, and please don’t hesitate to contact our customer experience team.  

We wish all of our customers the best of health, and look forward to seeing you at a live event again soon. 

How will my order be affected by coronavirus?

What are my other options if I don’t go to an event due to the coronavirus?

Your best bet would be to re-list them on the SeatGeek Marketplace once the event is rescheduled. Click here for more information on how.

 

How will I receive the promo code?

If you choose a promo code instead of a refund, it will be applied to your SeatGeek account instantly. Click here for information about filtering for promo-eligible listings. 

When does the promo code expire?

Your promo code will be valid up to 12 months after being issued.

 

Will SeatGeek reimburse my travel expenses?

SeatGeek will not reimburse your travel expenses. However, we suggest contacting your airline, rental car company, and hotel as they are helping customers as the situation develops. 

How will I know about cancelations or postponed events?

As much as we wish we could control when events are canceled or postponed, these decisions are made by the venue or artist. We suggest checking the website or social media channels of the artist or venue. We'll email you if an event has been postponed or canceled and you can find a list of major events affected by the COVID-19 Coronavirus here

What's the difference between a canceled or postponed/rescheduled event?

When an event is officially rescheduled or postponed, this means that it is taking place on a new date.

When an event is officially canceled, it does not happen and there is no rescheduled date. 

We’ll send you an email letting you know when your refund will be processed if your event is canceled and when the rescheduled date for events that are postponed, if it’s available.

Will tickets that I sold be affected by coronavirus?

What if I sold tickets to an event that was canceled due to the coronavirus? 

Your sale will be canceled and you will not receive a payout. 

What if I sold tickets to an event that was postponed due to the coronavirus? 

You can sit tight! If the event is postponed then the buyer can resell the tickets or go to the event.

The remainder of the NBA regular season has been canceled, what happens to my tickets?

The NBA announced that it is canceling the 2019-2020 season.

Given the rescheduling and relocation of much of this season, NBA games previously listed on our platform are considered canceled.

If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee

There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. Please don’t hesitate to reach out if you have any other questions.

The MLS season has been suspended for many teams, what happens to my tickets?

On March 17, the MLS announced that it is suspending all matches. More recently, many teams have moved to cancel their games for fan safety. We are in close contact with MLS as its official league ticketing partner and will keep all ticket holders informed of relevant information as soon as we receive it. 

As of today, some matches are still being treated as postponed until further notice. In these cases, your ticket will be valid to the game once it is rescheduled. As teams move forward and follow local guidelines, many other matches are now being treated as canceled. Team decisions are being made rapidly and we are monitoring the situation closely for additional updates from the MLS and teams. We will not be issuing refunds unless matches are canceled.

If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee

There is no need to proactively reach out to our customer experience team in either case, our team will reach out to you as soon as we can with all available updates.

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all matches will be rescheduled when everyone is healthy and safe. Please don’t hesitate to reach out if you have any other questions.

The remainder of the NHL regular season has been canceled, what happens to my tickets?

On March 12, the NHL announced it is suspending games for the 2019-2020 season until further notice. On May 26th, the league announced their regular season was officially complete, with all unplayed games canceled, with a 24-team playoff yet-to-be scheduled later this summer.

If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee

There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. Please don’t hesitate to reach out if you have any other questions.

Some NFL teams are canceling tickets due to limited capacity restrictions. Will my order be affected?

We’re aware of the recent announcements from various NFL teams regarding reduced-capacity games for the upcoming season. If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee

There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all games will be rescheduled when everyone is healthy and safe. 

MLB Spring Training and the regular MLB season were canceled for fans. What happens to my tickets?

On March 12, MLB announced Spring Training has been canceled and later announced that any regular 2020 season games would be played without fans. 

As of today, MLB spring training and regular season games on our platform are considered canceled. If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee

There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all games will be rescheduled when everyone is healthy and safe. 

All Broadway shows have been cancelled or suspended, will I get a refund?
On March 12, all of Broadway went dark and performances have been suspended until 2021. If your order has been affected by cancellation, you will receive an email with details about your protections under SeatGeek’s Buyer Guarantee. If you have physical tickets to a canceled show, please hold on to them as you may need them for your refund to be processed.
There is no need to proactively reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

Please don’t hesitate to reach out if you have any other questions.

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