Updates about COVID-19 Coronavirus

Note:

We are currently seeing a high volume of event cancelations. To allow us to help as many fans as possible, please do not reach out with a refund request, as they will be processed for events that meet the criteria. For more details on our specific policies, please read below. 

At SeatGeek we care deeply about live events, and the fans that make them so special. Given the ongoing outbreak of COVID-19 (Coronavirus), we want to provide as much clarity as possible on how this impacts your tickets. 

If an event is canceled, you will be protected by SeatGeek’s Buyer Guarantee, and receive at least 100% of your original order back. For eligible orders, we'll send an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

If an event is postponed, your tickets will most likely be valid for the new date, although this will depend on the venue’s policy. Similar to a cancellation, there is no need to take any action on your end, once we have confirmed the changes with the event organizer we will contact you via email with an update.

We are continuing to follow the guidance of the primary ticketing provider as to whether an event has been canceled or postponed.

As lovers of live events, we hope that the vast majority of events go on as planned or on their rescheduled date, in which case your tickets are valid and we hope you enjoy the event. If for any reason you are no longer able to attend the event, you always have the option to re-list them on SeatGeek Marketplace once the event is rescheduled so that another fan can attend. Click here for more information on how.

While there is no need to take action on your end in any of the above scenarios, you can click here for a list of major events that have been affected by the coronavirus. If you do have questions check out some frequently asked questions below, and please don’t hesitate to contact our customer experience team.  

We wish all of our customers the best of health, and look forward to seeing you at a live event again soon. 

How will my order be affected by coronavirus?

What are my other options if I don’t go to an event due to the coronavirus?

Your best bet would be to re-list them on the SeatGeek Marketplace once the event is rescheduled. Click here for more information on how.

 

How will I receive the promo code?

If you choose a promo code instead of a refund, it will be applied to your SeatGeek account within seven days. Click here for information about filtering for promo-eligible listings. 

When does the promo code expire?

Your promo code will be valid up to 12 months after being issued.

 

Will SeatGeek reimburse my travel expenses?

SeatGeek will not reimburse your travel expenses. However, we suggest contacting your airline, rental car company, and hotel as they are helping customers as the situation develops. 

How will I know about cancelations or postponed events?

As much as we wish we could control when events are canceled or postponed, these decisions are made by the venue or artist. We suggest checking the website or social media channels of the artist or venue. We'll email you if an event has been postponed or canceled and you can find a list of major events affected by the COVID-19 Coronavirus here

What's the difference between a canceled or postponed/rescheduled event?

When an event is officially rescheduled or postponed, this means that it is taking place on a new date.

When an event is officially canceled, it does not happen and there is no rescheduled date. 

We’ll send you an email letting you know when your refund will be processed if your event is canceled and when the rescheduled date for events that are postponed, if it’s available.

Will tickets that I sold be affected by coronavirus?

What if I sold tickets to an event that was canceled due to the coronavirus? 

Your sale will be canceled and you will not receive a payout. 

What if I sold tickets to an event that was postponed due to the coronavirus? 

You can sit tight! If the event is postponed then the buyer can resell the tickets or go to the event.

The NBA season has been suspended, what happens to my tickets?

On March 11, the NBA announced that it is suspending games for the 2019-2020 season until further notice. We’re maintaining conversations with teams, and will keep all ticket holders informed with relevant information as we receive it.

As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. If a game is canceled, you will be protected by SeatGeek’s Buyer Guarantee. For eligible orders, you will receive an email with details about your options for a refund.

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can. 

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all games will be rescheduled when everyone is healthy and safe. Please don’t hesitate to reach out if you have any other questions.

The MLS season has been suspended, what happens to my tickets?

On March 17, the MLS announced that it is suspending all matches with a target return date of June 8th. We are in close contact with MLS as its official league ticketing partner and will keep all ticket holders informed of relevant information as soon as we receive it.

As of today, we are treating all matches as postponements until further notice. Your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and waiting on additional updates from the MLS and teams. We will not be issuing refunds unless matches are canceled.

If a match is canceled, you will be protected by SeatGeek’s Buyer Guarantee. You will receive an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all matches will be rescheduled when everyone is healthy and safe. Please don’t hesitate to reach out if you have any other questions.

The remainder of the NHL regular season has been canceled, what happens to my tickets?

On March 12, the NHL announced it is suspending games for the 2019-2020 season until further notice. On May 26th, the league announced their regular season was officially complete, with all unplayed games canceled, with a 24-team playoff yet-to-be scheduled later this summer.

For any order for a canceled game, you will be protected by SeatGeek’s Buyer Guarantee. You will receive an email with details about your options for a refund.

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. Please don’t hesitate to reach out if you have any other questions.

The NCAA Championships have been canceled, am I getting a refund?

On March 12, the NCAA announced that the 2020 Basketball Championships has been canceled. Tickets purchased on SeatGeek are protected by SeatGeek’s Buyer Guarantee. You will receive an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all games will be rescheduled when everyone is healthy and safe. Please don’t hesitate to reach out if you have any other questions.

MLB Spring Training has been canceled and the start of the season was postponed, what happens to my tickets?

On March 12, MLB announced Spring Training has been canceled and the start of the 2020 season has been postponed until further notice. We are continuing conversations with teams and will keep all ticket holders informed of relevant information as we receive it.

If an event is canceled, you will be protected by SeatGeek’s Buyer Guarantee. You will receive an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

As of today, we are treating the suspended regular-season games as postponements until further notice. Your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and waiting on additional updates from the MLB and teams. We will not be issuing refunds for these tickets unless the game is canceled. 

We know that this is a confusing and at times frustrating time for everyone involved. As live event fans, we are hoping all games will be rescheduled when everyone is healthy and safe. Please don’t hesitate to reach out if you have any other questions.

All Broadway shows between March 12 and September 6th have been canceled, will I get a refund?
On March 12, all Broadway went dark and performances will resume in September. If you have tickets to a show prior to September 6th that is canceled, you will be protected by SeatGeek’s Buyer GuaranteeYou will receive an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

Any tickets to shows on or after September 6th are still valid for entry, and will not be refunded.

If you have physical tickets, please hold on to them as you may need them for your refund to be processed. 

Please don’t hesitate to reach out if you have any other questions.

Was this article helpful?