What happens if my event is canceled, postponed, or rained out?

Sometimes the weather will prevent a game from being played or a performer may get injured and have to postpone the event. Thankfully, when events are rescheduled, oftentimes, your tickets will be valid for the rescheduled date.

If an event is canceled, you will be protected by SeatGeek’s Buyer Guarantee and receive at least 100% of your original order back. For eligible orders, we'll send an email with details about your options for a refund. 

There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.

If you cannot attend the rescheduled date, you can resell your ticket on the SeatGeek Marketplace to try and recoup your funds. Click here for instructions on how to list your tickets for sale.

What about rained-out games?

With MLB there is a high likelihood that weather will play a factor in the scheduling of games. This means MLB games are more likely to experience what is known as a rainout.

When a rainout occurs the affected game can either be delayed/postponed or rescheduled. If the event is postponed or delayed due to weather, the game is usually played later that same day, once the weather clears. 

If the venue is requiring an exchange of tickets in order to attend the rescheduled event, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how
What happens if I have tickets for a playoff game that doesn’t happen?
Often times in a best of 5 or best of 7 series, we will have a listing for a TBD or If necessary game. If the series ends before that game would be scheduled to take place, you will receive a refund for your order the series is confirmed as concluded. Click here for more information about playoff games. 
Do I have to send my tickets back if an event is canceled or postponed?
Occasionally, a venue may require the original buyer of the tickets to be sent back in order to receive a refund for a canceled event. It's a very rare scenario, and we'll let you know if you have to. 
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