Sometimes the weather will prevent a game from being played or a performer may get injured and have to postpone the event. Thankfully, when events are rescheduled, oftentimes, your tickets will be valid for the rescheduled date.
If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. You will receive an email with details about your protections under SeatGeek’s Buyer Guarantee.
There is no need to reach out to our customer experience team in this case, our team will reach out to you as soon as we can.
If you cannot attend the rescheduled date, you can resell your ticket on the SeatGeek Marketplace to try and recoup your funds. Click here for instructions on how to list your tickets for sale.
With MLB there is a high likelihood that weather will play a factor in the scheduling of games. This means MLB games are more likely to experience what is known as a rainout.
When a rainout occurs the affected game can either be delayed/postponed or rescheduled. If the event is postponed or delayed due to weather, the game is usually played later that same day, once the weather clears.If the venue is requiring an exchange of tickets in order to attend the rescheduled event, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Click here to see how.