That is an excellent question, and we have your answer!
With playoff and championship games, tickets are often available for purchase before the teams or the venue has been finalized. Due to the nature of these games, the venue is not often decided until the prior games in that series have been played and winners have been determined. Due to these complications, venues will often sell tickets early to guarantee attendance. If the venue ends up no longer hosting that game, we will refund all tickets purchased for that event.
For example, let’s say you purchased tickets to an AFC Championship game at your team’s stadium. This game is also scheduled for the opposing team’s venue as well. If the final decision has been made and your team is no longer playing at home, your tickets would then be refunded automatically.