Why do I need to have a credit card on file to sell tickets?
In order to list tickets for sale on the SeatGeek Marketplace, any seller must have a credit card on file with us before their listing is live for other users to buy.
Requiring a credit card to sell tickets is standard practice for most ticketing sites today, and we wanted to be certain that we offer every seller and buyer the utmost peace of mind when they choose to use SeatGeek. It is crucial for us to safeguard purchases so we can uphold our Buyer Guarantee.
We want to make sure you feel safe giving us your credit card information, and it is our promise that your information is safe with us. We require all sellers to have a valid credit card on file but we will not charge it unless the seller is unable to fulfill their duties- sellers will never be unexpectedly charged; fees are only assessed if there is an issue with the tickets sold, and we will always reach out about any issues before charging a card.
In the unlikely case that there’s an issue with the validity of the tickets sold, a seller’s card may be charged a penalty as well as the cost to replace the tickets (up to 200% of the order cost).
When you list tickets on SeatGeek Marketplace, you may see a temporary authorization on this credit card. This is a security measure to verify the validity of your card.
Why do I need to provide my ID or bank information?
In some uncommon situations, our payment processor will need additional information to verify your identity. This will require a clear photo or scan of a valid, government-issued ID. In rare cases, we may request additional documentation such as a photo, scan or .pdf of a utility bill, bank statement, or voided check.
Our payment processor requests this documentation in order to comply with various tax, anti-money laundering, and sanctions laws. The information you provide during this process is 100% secure and will never be shared with anyone outside of our payment processor’s verification team.