What if I'm having trouble placing an order?

We've worked to make checkout as easy as possible here at SeatGeek. If you encounter an error at checkout, double-check the account information you've entered. We suggest re-entering your billing information or the payment method that was used, or even try purchasing a different set of tickets.

You can also clear all of your data cache and browser history or use a different device to purchase your tickets.

You may see a charge on your bank or credit card statement after a failed attempt at placing an order. That charge is actually an authorization hold that will usually drop off within 1-3 business days but may take longer depending on your financial institution. For more information, click here

Still having trouble? Contact us by tapping Help and Support in the Me tab of the SeatGeek app. Click here to see how.