Can I get a refund or cancel my order?

SeatGeek has an "all sales are final" policy, so we will not be able to refund your tickets. Once an order is submitted, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.

If you can’t use the tickets (or don’t want them anymore), it’s easy to re-list them on the SeatGeek Marketplace. Check out the video below on how to sell your tickets on the SeatGeek Marketplace.

My event was postponed and I can’t make the rescheduled date. Can I get a refund?

Afraid not. SeatGeek sellers are unable to offer refunds for rescheduled events unless they can secure a refund from the venue itself. But you have options! If you are unable to attend the rescheduled date you stand a good chance of recouping the cost of the tickets by re-listing them. The vast majority of tickets listed on the SeatGeek Marketplace end up getting scooped up!

Wondering why all sales are final?

Primary and secondary ticket markets are complex, and most ticket orders can’t be canceled or refunded once they’ve been submitted to ensure the validity of the tickets you’re purchasing. 

If you order tickets you can no longer use, the best way to recoup your costs would be to list them for sale on the SeatGeek Marketplace or another ticket exchange platform.