If you’ve purchased the Ticket Protection add-on for your Jujamcyn tickets, you’re eligible to receive a refund of the ticket price if you’re unable to use the ticket(s) for any reason.
To request a refund, you’ll submit your request online via Secure My Booking within sixty (60) days of the scheduled date and time of the event (as stated on the applicable tickets). Approvals for refunds are at the sole discretion of the Ticket Protection provider. SeatGeek and the box office will not be able to return or exchange tickets that have ticket protection.
The refundable amount includes the ticket price, as well as any service fees, concessions, merchandise, and VIP experiences purchased within the same order where the Ticket Protection add-on was purchased, as listed in your SeatGeek or Box Office order confirmation.
What shows offer the Ticket Protection add-on?
At this time, the below-listed Broadway shows have the option to add Ticket Protection:
- The Book of Mormon at the Eugene O’Neill Theatre
- Hadestown at the Walter Kerr Theatre
- Moulin Rouge! The Musical at the Al Hirschfeld Theatre
- Cabaret at the Kit Kat Club at the August Wilson Theatre
- Sunset Blvd at the St. James Theatre
Where can I find more details about the Ticket Protection program?
For more details pertaining to the Ticket Protection program, you can check out Jujamcyn’s Ticket Protection page.
I have questions about the refund request process, or I need an update. Who do I contact?
If you have any other questions about the refund process, or if you need an update for your request, you can contact the Ticket Protection provider.