Wallet ticket transfers: FAQ

1. Search your inbox, spam, junk, and/or promotional email folders for an email with the subject Line “Accepted tickets to [event title].”
   
   
   
   
2. Tap the link under "Please find your tickets at" 
3. You will then see your tickets which you may view and display for entry to your event from there, or open on the wallet platform.
   
   
   
   
4. That's it! You can share, view, and display your tickets directly from the wallet!

Because of the way wallet tickets are structured, they do not follow the standard process for returns through the SeatGeek Swaps program. But don't worry! We've made this guide to help you navigate your wallet tickets Swaps return!

1. Log into your SeatGeek account
2. If your order is eligible, you can navigate to the “My Tickets” section of your SeatGeek page, click into the order you wish to return, and hit the “Return Tickets” button.
3. After that, head over to your email and search your email inbox, spam, junk, and/or promotional email folders for an email with the subject Line “Accepted tickets to [event title].”
   Note: this email will not be coming from SeatGeek.
   
   
   
   
4. In that email, you'll see your ticket transfer link - highlight and copy the full link under "Please find your tickets at."
5. Compose a new email from your email address using the following template:
   
   
   To: returns@seatgeek.com
   Subject line: [your order number]*
   
   Your Name:
   Event Name:
   Order number:
   Ticket Link: (paste the link you copied here)
   *You can find your order number in your SeatGeek Account History.
6. Send that email over to SeatGeek at returns@seatgeek.com.
7. That's it! Once we are able to process your return, we will add a 100% promo to your SeatGeek account for your use.