Welcome to Hadestown at the Walter Kerr Theatre!

Here are the answers to Hadestown FAQs:

Where is Hadestown playing?

Hadestown is playing at the Walter Kerr Theatre. The address for the Walter Kerr Theatre is 219 W 48th Street, New York, NY 10036.

I have a question about my Hadestown tickets, who should I contact?

Support Contact Phone Email
SeatGeek’s Hadestown Support Line 888-985-9421


Jujamcyn Theaters Customer Service 212-840-0479 (Voicemail only) customerservice@jujamcyn.com

How can I buy tickets for Hadestown at the Walter Kerr Theatre?

SeatGeek is now the Official Ticketing Provider of Hadestown at Walter Kerr Theatre! You can buy tickets online at SeatGeek.com, or at the Walter Kerr Theatre Box Office. The theatre box office is currently closed.

Can I purchase a General Admission ticket for Hadestown at the Walter Kerr Theatre?

No, there are no General Admission sections for Hadestown.

How are my Hadestown tickets delivered?

All tickets for Hadestown get delivered to you electronically as mobile tickets. You can access the tickets on your mobile device using the SeatGeek app in your Tickets section.

How do I check if my Hadestown tickets are valid or authentic?

The best way to confirm your tickets are valid is to buy tickets directly from SeatGeek.com, or the Walter Kerr Theatre Box Office. Our tickets are 100% authentic and guarantee you entry to your event.

Is there parking available at the Walter Kerr Theatre?

Yes and no! Due to the Walter Kerr Theatre’s location, right in the bustling streets of New York, there is no onsite parking next to the building, however, there are many parking lots and available spaces nearby. Book a spot at ParkWhiz.com in advance if you know you are driving to the theatre.

How does ADA seating work at the Walter Kerr Theatre for Hadestown?

  • The Walter Kerr Theatre provides accessible seating on the Orchestral Level of the theatre and provides  services and amenities for guests with special needs. To purchase ADA seats, select the ADA filter on the event page when using the SeatGeek mobile app or online at SeatGeek.com.
  • All accessible seats are located on the Orchestra level of the theatre. Mezzanine seats are located on the second level: up 36 stairs from the Orchestra. The Balcony is located on the third level; up an additional 14 stairs. Walter Kerr Theatre does not have an elevator, but all staircases have handrails.

What time do doors open at the Walter Kerr Theatre for Hadestown?

Walter Kerr Theatre will open approximately 45 minutes before showtime. Please arrive early and leave plenty of time for security screening. Security screening includes walk-through metal detectors and bag inspections. Firearms or weapons of any kind are strictly prohibited inside the theatre regardless of any licenses or permits.

What is the running time of Hadestown?

Two hours and 25 minutes including one 15 minute intermission

Where is Hadestown merchandise located?

Merchandise will be available for purchase on the Orchestra level starting 45 minutes before curtain, during intermission, and directly after the show.

Is photography allowed during or after Hadestown at the Walter Kerr Theatre? If so, what equipment can I bring?

Photography is not permitted during the performance.

Is Hadestown appropriate for children?

Hadestown is recommended for ages 8 and up. Feel free to choose what is suitable for your family, however, children under 4 will not be admitted, and everyone requires a ticket for entry.

Is there a dress code for Hadestown at the Walter Kerr Theatre?

It is up to you! Depending on your preference, some theatre-goers like to get dressed up, while others may choose a more comfortable outfit. The theatre is kept cool year-round though, so we encourage patrons to bring a sweater or light jacket.

Is there a coat or bag check at the Walter Kerr Theatre?

There is no coat check at the theatre, but if you have a large bag to check, you can speak to a member of the staff when you arrive.

Can I bring food or drinks to Hadestown at the Walter Kerr Theatre?

Outside food and drinks are not permitted, but feel free to stop by the theatre bar for snacks and drinks provided by the venue. The bars are located in the back of the Orchestra and Mezzanine levels.

Does Hadestown at the Walter Kerr Theatre offer assistive devices?

The Walter Kerr Theatre offers D-Scriptive devices for the blind, I-Caption devices for the deaf, infrared headsets to enhance sound and dialogue, and audio induction neck loops for those who have a “T” switch on their hearing aid or cochlear implant. If an assistive device would help you enjoy the show, please visit the headset booth in Orchestra left. There is no charge, but a valid photo ID is required as a deposit.